Service Desk

The Service Desk is the face of your IT department. We can help you build a trusted and world class service desk offering

Service Desk is the single point of contact for any IT organization and the face of your IT department. A proficiently operating service desk can be instrumental to the IT organization in terms of providing a wealth of analytical data for the various products and services used by the organization’s employees as they properly categorize the various incidents coming into the service desk.  HGT will analyze the people, processes, and tools to optimize the ROI for your service desk.