Information Technology Service Management

ITSM is more than just learning the guidelines, it is about implementing and executing the process to meet your company’s IT business objectives. HGT will assist in implementing a customized ITSM process to improve service.

IT service management (ITSM) represents the activities associated with planning, designing, delivering, operating and controlling services offered to customers. ITSM are the guidelines on how to implement and deliver IT products and services to meet customers’ requirements. HGT will help you utilize the guidelines to design processes in conjunction with the right resources (people, products and services) to maximize the customer experience while maintaining cost.